Idea Hub

OhioX’s Idea Hub is a center of information and shared learning. Here, experts from diverse backgrounds share their thought leadership and research to amplify the ideas, companies and people building the future.

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R&D Documentation Done Right

Companies across many industries often qualify for the federal research and development (R&D) tax credit. However, claiming the R&D tax credit requires backing up your eligibility with the right documentation. Companies sometimes misunderstand what constitutes required documentation for the R&D tax credit.

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Common Industries Eligible for Federal R&D Tax Credits

What if your small business could save thousands of dollars annually in taxes—all thanks to work you’re already doing? The federal research and development (R&D) tax credit makes this possible for companies of all shapes and sizes. Each year the U.S. government provides billions of dollars to innovative businesses for developing and improving technologies, products, and processes.

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The Top 3 Myths about the R&D Tax Credit

As one of the country’s largest tax incentives, the federal research and development (R&D) tax credit was created and designed to encourage innovation and allow companies to receive money back for work that they’re already doing. Although many small and medium-size businesses (SMBs) are eligible for the federal R&D tax credit, they fail to claim due to a lack of awareness or common misconceptions.

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How GenAI can help improve Government Contact Centers

Machine learning and AI have become integral to modern contact centers, often operating behind the scenes. Many people now prefer self-service options or chatbot support for routine inquiries, particularly those with busy lifestyles. Recent advancements in Generative AI provide government contact centers with new opportunities to enhance operational efficiency, equip workers with better resources, and ultimately improve overall customer service.

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A workforce platform designed to help Ohioans achieve their goals

Sometimes it takes a few job and work changes or challenges –– and maybe a couple of decades –– for a vision to come full circle, writes Lori Fry of Deloitte. A recent project with the State of Ohio Lori helped lead enables residents to find tools and resources to further their education, enhance their skills, look for a new job, identify funding opportunities, and learn about services that are available to support their academic and career journey.

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Great Brands Start with Empathy

“Brand” is often misunderstood as a curb-appeal project for your company. Visuals are certainly part of it, but that misses the depth and value of what a great brand can do. Let’s take a look at three ideas that reframe branding.

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Embrace AI as a force for good to take it to the next level: Op-Ed

Events in recent weeks have brought home the scale and scope of artificial intelligence and how society is beginning to grasp the sweeping implications of this technology and work to use it for good and contain risks. We must embrace artificial intelligence as a force for good to take it to the next level writes Emily Fabiano and Rehgan Avon.

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Bringing Tech Advances from Commercial to Public Sector

Deloitte's Paul do Forno discusses the transformative evolution of government services, highlighting Ohio's OH|ID initiative and emphasizing the shift towards cutting-edge, component-based approaches for faster adoption of innovative solutions. Positioned at the forefront, Deloitte aims to lead this shift, enabling governments to enhance user experiences and better serve constituents swiftly.

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Top 5 ERP Implementation Success Factors

A big part of an Enterprise Resource Planning’s (ERP) success is how well the system is implemented. Here are the Top 5 ERP Implementation Success Factors writes, Marcum Technology’s Buu-Linh Tran.

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The Future of City Infrastructure: Delivering Health and Prosperity

With the passage of the Infrastructure Investment and Jobs Act late last year, bringing $550 billion in federal funding to our nation’s infrastructure, we are on the precipice of an opportunity to achieve massive infrastructure transformation and innovation. And in Ohio, this investment has the potential to truly deliver for Ohio’s residents, writes Deloitte’s Jeremy Jackson.

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Creating Business Value Through IT

Business value is often measured using a method called the balanced scorecard, and when it comes to IT, this scorecard has three key components: Customer Centricity, Data-driven, and Innovation-led workforce, writes Waqqas Mahmood, Director of Strategic Consulting for Marcum Technology.

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Strategies for Government Cloud Adoption

State agencies adopted cloud solutions at a much faster pace during the pandemic. Now it’s time to put the strategies in place to ensure they adapt to the cloud to make the most impact for residents writes Deloitte’s John White.

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